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Complaints Policy

Shine Creative Design Ltd – Complaints Policy

1. Introduction
Shine Creative Design Ltd is committed to providing high-quality design services. We value our clients and take complaints seriously, striving to resolve any issues quickly and effectively. This policy outlines how complaints can be raised and how we will address them.

2. How to Make a Complaint
If you have a complaint, please contact us as soon as possible so that we can address the issue promptly. Complaints can be made via:

Please provide the following details:

3. Complaint Handling Process

  1. Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.
  2. Investigation: We will review your complaint and may contact you for further information or clarification.
  3. Resolution: We aim to resolve complaints within 10 business days. If the matter requires more time, we will keep you updated on our progress.
  4. Outcome: Once the complaint has been reviewed, we will provide a response outlining any actions taken or proposed solutions.

4. Escalation Process
If you are not satisfied with our response, you may request a further review. We will escalate the matter internally, and a senior representative will reassess the complaint. A final response will be provided within 10 business days of escalation.

5. Continuous Improvement
We regularly review complaints to improve our services. Your feedback is valuable in helping us enhance our processes and client experience.

6. Contact Information
For any queries regarding this policy, please contact us at:

Shine Creative Design Ltd
5 Church St, Wetherby LS22 6LP
hello@shine-creative.co.uk
0113 403 5224
https://shine-creative.co.uk/

This policy is effective as of 10 March 2025 and will be reviewed periodically to ensure it remains relevant and effective.